Last updated: July 2026
This page explains how CrystalPro communicates with you by SMS, RCS (Rich Communication Services), WhatsApp, and voice calls after you submit an enquiry through our website, and what the Communication Consent choice on our contact form means.
Transactional communication relates directly to an enquiry, request, or service you have asked us for — for example, confirming we received your message, scheduling a call, or providing information you requested. We may send transactional communication regardless of your Communication Consent selection, because it is necessary to respond to you.
Promotional communication includes marketing messages about our products, services, offers, or updates that you have not specifically requested. Sending promotional communication requires your consent.
Communication Consent for promotional messages is entirely optional. Selecting "No, I do not consent" on our contact form does not prevent CrystalPro from responding to the enquiry you submitted — our team will still reply to your specific request. It only means we will not add you to promotional SMS, RCS, WhatsApp, or voice call campaigns.
You may withdraw or change your communication preference at any time by contacting CrystalPro at +91 80726 82274 or emailing info@crystalpro.net. We will update your preference as soon as reasonably possible.
Opt-out methods and message availability may vary depending on the communication channel, carrier, provider, device, and region. For example, WhatsApp opt-out is managed within WhatsApp, while SMS opt-out may use a reply keyword such as STOP. We cannot guarantee delivery on every channel or device.
For details on how we collect, use, and protect your information, see our Privacy Policy and Terms & Conditions.
For any questions about this Messaging Consent notice, reach CrystalPro at +91 80726 82274.
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